FAQ

What is Sea Moss?

Sea Moss (also known as Irish Moss) is a nutrient-dense sea algae packed with 92 of the 102 minerals the human body needs, including iodine, iron, calcium, and magnesium. It has been used for centuries across Caribbean, Irish, and African cultures for its powerful health benefits — from supporting gut health and immunity to boosting energy and skin health.

What are the health benefits of Sea Moss?

Sea Moss is celebrated for a wide range of health benefits, including supporting digestive health, boosting the immune system, improving skin health, increasing energy levels, and providing essential minerals your body needs daily. It is a natural, plant-based superfood that works with your body to promote overall wellness.

How long will my ready-made gel last?

Our flavoured gels (Elderberry Infused & Honey Lemon Ginger) have a best before date of 3 weeks from preparation, and 6 weeks for our Original & Vanilla Cinnamon gels. All gels are made fresh the same day they are shipped so you receive the full shelf life from day one. When kept consistently refrigerated, the best before date is typically outlived. This is a best before date, not an expiry date. For full storage guidance, see our Sea Moss Gel Storage Guide. Contact us if you have any questions.

Can I preserve my ready-made gel by freezing it?

Yes — freezing is a great option if you've stocked up or want to extend your supply. Simply portion the gel into a freezer-safe container before freezing (do not freeze in the glass mason jar). Frozen gel keeps well for up to 3–6 months. Thaw in the fridge overnight before use. Learn more in our Sea Moss Gel Storage Guide.

What is your store currency?

Our default currency is Canadian $CAD, since we are a Canadian Company. For your shopping convenience we've added some of the common currencies such as $USD, £GBP and €EURO. These can be selected on the lower right hand corner of the site through a drop down menu.

Where does your product come from?

We work with multiple suppliers all from the Eastern Caribbean region.

What is the daily recommended consumption?

Our daily recommended consumption for gels is 1-2 tablespoons. If you haven't consumed Sea Moss before, we recommend you start with one tablespoon a day before increasing your consumption.

Do you ship worldwide?

We ship shelf stable products worldwide. Please note that shelf stable products are best suited for deliveries that may take extended periods based on the selected shipping service and distance from Canada. Products found in the Dry and Supplement collections are best suited for distant countries where shipping may be more than a week.

Do you deliver?

We no longer offer a personal delivery service. You can always checkout with our available shipping services or local pick-up option.

Do you offer local pickup?

We have 2 local pickup location options; Brampton North West and Mississauga North. Please refer to the local pickup page for more information.

What is the difference between the Gold, Full Spectrum (multi-coloured), and the Ultraviolet (purple)?

The Gold Sea Moss is Wild Harvested and directly dried under the sun (bleached).

Full Spectrum Sea Moss is Wild Harvested Sea Moss which has been intentionally dried and cured in the shade to maintain its natural colour and phytonutrients. The full spectrum has a more potent taste as well as more potent effects!

Our Ultraviolet (Purple) Sea Moss is Wild Harvested and has been subjected to higher levels of UV light allowing it to reflect the beautiful ultraviolet colour that helps maintain its phytonutrients. Its main nutrient, Anthocyanins, help reduce mucus in the body and it contains anti-acne agents.

What are typical processing and shipping times?

Once your order is placed, it typically takes 1–2 business days to process and ship. All gel orders are shipped exclusively via Canada Post Xpresspost or higher service levels — because our gels are raw, perishable products that require cold shipping to arrive fresh. We use gel ice packs and bubble wrap insulation to maintain temperature throughout transit, with delivery typically within 1–3 business days after shipping. We strive to process and ship the same or next business day. During high-volume periods, processing may take an additional day as all products are made fresh to order. Learn more about why we only ship with cold express.

How do I make a gel from the dry Sea Moss?

1. Rinse thoroughly 3-4 times ensuring all sand, salt and debris are removed
2. In a bowl, submerge Sea Moss with spring, distilled or alkaline water for at least 12 hours. Tip: Add some lime to neutralize the fresh ocean taste
3. Rinse the Sea Moss again, then place it in a blender and add water until the surface of the Sea Moss is equal parts to the water
4. Blend well until it becomes a smooth paste with the desired consistency
5. Place in jar and refrigerate up to 3-6 (depending on gel) weeks for optimal use

What are different ways I can consume Sea Moss?

Gels can be consumed on their own or added to your favourite drink, smoothie, or any desired foods.

How do I process Elderberry and what is the recommended consumption?

1. Pour 1 cup of dried Elderberry (approximately 4oz) into a pot.
2. Add 3-4 cups of water to every cup of Elderberry. Bring to a boil and let steep for 5 minutes.
3. Strain and gently press the berries to extract all the natural juices. For additional flavor, add your preferred organic sweeteners such as honey or maple syrup.
4. Let the mixture cool. Keep Refrigerated.

Recommended Consumption: 1-2 tablespoons every other day.

How do I process the Burdock and what's the recommended consumption?

To use as a tea, rinse a tablespoon's worth of sifted burdock in a strainer. Place in a tea infuser, tea bag (or similar) and pour 1.5 cups of boiling water. Cover and let steep for 3 to 5 minutes.

Recommended Consumption: 2 tablespoons per day.

What is your return/refund policy?

Due to the perishable nature of our products, we are unable to accept returns. If you have an issue with your order, please contact us at info@serenityseamoss.com and we will do our best to make it right.

Do you have wholesale pricing and/or how can I be a part of your affiliate/reseller program?

Contact us via email and we can provide the information you need to join our affiliate/reseller program. info@serenityseamoss.com

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